![]() It is not the the Piriform Support service that you paid for.Īs you have paid then you can contact the official Piriform Support, they are the only ones who can resolve licencing/refund issues it's not something that we can do on the user forum. You need to give more details of your problem if you want someone to maybe know what is happening and why.Īlso remember that this is a user forum where users help each other, if they can. " doesn't tell anybody anything useful to work with. "I want to retrieve files from an old external hard drive.However Recuva will not read the drive. Too bad it doesn't offer quick access to a help file (Online Help requires you use a Priority Support account for Piriform).Īll in all, Recuva offers immediate solutions for file recovery and is one of the best choices in this software category.You probably didn't get a response because your question was particularly vague with no details of what format the drive was, how it had been used, when it was last used, what OS you are/were using, what kind of files you are trying to recover, etc. ![]() Performant and efficient recovery appĮxcept for Deep Scan, Recuva works extremely fast, and uses a fair amount of system memory. If you use Recuva to securely delete overwritten files, the software will overwrite any residual sectors and change the file status to "unrecoverable," but you can still view the contents of the files (these are recoverable too). However, this doesn't always work on files with red bullets (Recuva tells you if the operation was a success or not). Secure deletion operationsĪdditionally, you can overwrite files, which means they will be completely deleted. Plus, you can view useful information about each file, such as size, last modification and access time, comments, number of clusters allocated at offset, number of overwritten file clusters, and hex mode.įile recovery can take a long time (depending on the size and state of the file), and if the output destination is in the same drive, Recuva tells you this decreases the chances of a successful recovery. When results are displayed, you can view the current state of each file by checking out the bullet color (green - excellent, orange - poor, red - unrecoverable). All they have to do is select the drive, scanning mode (for files or contents), and file type. If previous attempts have been made to recover the respective files but failed, you can enable Deep Scan, which is a thorough scanning process that takes a longer time.Įxpert users can enjoy Recuva without using the simple wizard. Recuva can be configured to search a media card or an iPod, in My Documents, Recycle Bin, in any other specific location, or the entire system and all connected devices. ![]() You can specify the type of files you are trying to recover, whether they are pictures, music, documents, videos, compressed archives, emails or other types, as well as their last known location. Step-by-step approach and recovery options ![]() Recuva is a recovery tool that restores any files you have deleted from the computer.Īfter a brief installation, you can access the Recuva wizard for simple steps to follow, in case you don't want to deal with advanced features.
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